Frequently asked Questions
No, they cannot due to health and safety.
No they cannot due to health and safety. They must be setup on a grass area to ensure they can be secured to the ground with our heavy duty pegs provided.
We will allow you to reschedule your booking at no extra cost, no refunds.
No, they cannot due to health and safety.
3 working days after your booking date, once everything has been checked that it has not been left dirty, damaged or that there is nothing missing.
Yes please discuss this with us, as this will incur an extra fee.
no sorry only pick up
Te Awamutu
Yes you can, please discuss this with us.
Yes however this is dependent on the size of your venue. Toddler castles will fit inside a normal garage or home. Medium and large castles are roughly 4m high x 4m wide so please double check your venue to be sure it will fit.
once your booking has been made on our website, you will be emailed a booking confirmation for collection details automatically to the email address you used to book. (Check junk mail).
Yes via the email address you booked through
Yes, please email us at humblehirenz@gmail.com or contact us through our socials. However please note, full payment must be made in full before any booking is confirmed.
Large/medium bouncy castles and soft play sets all require large vehicles for transporting. Either a Ute, van or trailer. All other products will fit in normal cars.
